Better homes

What we are proud of

With almost 80 years of home furnishing retail expertise, we are constantly innovating to meet people’s dreams and needs with products, services and solutions that are affordable, accessible and sustainable. Here are some examples of how we created better homes during financial year 2022.

• Opened our first city stores in Sweden, the UK, Canada, and India to bring the IKEA range closer to more people.  
• Performed 74 million services such as home delivery, product assembly and installation, helping to make our range more convenient and accessible to customers.   
• Expanded our affordable financial services to China and Ireland, giving more people a chance to improve their homes while keeping their budget in balance.   
• Extended our clean energy services by start selling heat pumps in Sweden. 
• Introduced our Sustainable Living Shop in stores across 30 markets, to highlight accessible and affordable products and solutions to more customers. 
• Connected with over 37,000 people in 37 countries to conduct our ninth annual Life at Home Report.

Challenges we are addressing

During the first years of the pandemic, despite rising costs, we kept prices as low as possible for our customers. Together with Inter IKEA Group, we absorbed substantial supply chain-related costs to soften the impact on retail prices. However, in financial year 2022 we have had to increase our prices to reflect rising material and transportation costs following the pandemic and war in Ukraine.  

We are developing our approach to enable us to measure and report progress against the IKEA ambition to inspire and enable 1 billion people to live a better everyday life within the boundaries of the planet.