One of the most important ways we listen to our people is through our employee survey. In FY21, 141,300 co-workers took part across all our countries, with the response rate increasing to 80.3% (FY20: 71.7%).
Through the survey, Ingka co-workers told us what they’re most proud of – our value of togetherness, with colleagues looking after one another, showing respect and trust through everyday actions.
They also told us they were particularly proud of the way we collaborate, as well as IKEA’s efforts in equality, diversity and inclusion.
At the same time, co-workers gave us valuable feedback on areas where we can do better, such as communication and workload. We’re analysing what they’ve told us, and building action plans to address the issues raised.
Overall, co-workers view Ingka positively and continue to recommend our company as a great place to work. Our current eNPS – employer Net Promotor Score (showing how willing employees are to recommend their workplace to people they know) is at 28.7, compared to a global benchmark of 7.2.