Ingka AB, a business support organisation within Ingka Group, is taking the next steps in its long-term transformation journey to build a more accessible, affordable and sustainable IKEA, creating greater value for the many people and helping ensure the business remains fit for the future.
With a mission to support more than 40 companies across the IKEA value chain, Ingka AB enables other areas of the IKEA business to focus on their core business by delivering high-quality, centralised support services in areas such as finance, administration, operations, and HR. The organisation continues to evolve to stay financially strong and ready to meet the future needs of coworkers and customers.
Ingka AB is investing in digital development and automation, key enablers to simplify operations, enhance efficiency, and strengthen impact across all service areas. Some processes will become increasingly automated or digitalised, while others will be supported by teams in Global Business Operations (GBO), where work is globally standardised to ensure consistent, high-quality delivery.
“Our foundation remains the same, and we will continue to play an important role in supporting the IKEA/Ingka Group business,” said Michael Stjernquist, CEO, Ingka AB. “At the same time, we are focusing on building more relevant and efficient solutions for the future. These decisions are not made lightly, and we are fully committed to supporting every co-worker who may be affected, always guided by our culture and values throughout this change.”
As part of this ongoing organisational development and transformation, up to 45 roles at Ingka AB HR Service Centre and Finance Services in Älmhult, Sweden, are at risk of redundancy. All impacted co-workers will be offered support throughout the change.
These changes take place in a challenging and rapidly evolving retail environment, where high inflation and interest rates continue to affect many countries. By transforming how it works and strengthening its ways of operating, Ingka AB aims to stay relevant, resilient, and better equipped to support the IKEA business, always with people, purpose, and customer value at the heart of every decision.
About Ingka Group
With IKEA retail operations in 31 markets, Ingka Group is the largest IKEA retailer and represents about 90% of IKEA retail sales. It is a strategic partner to develop and innovate the IKEA business and help define common IKEA strategies. Ingka Group owns and operates IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. It has three business areas: IKEA Retail, Ingka Investments and Ingka Centres. Read more on Ingka.com.
Ingka AB operates within Ingka Group’s network of business support organisations, providing services in areas such as finance, administration, operations, and HR. Through its HR Service Centre in Sweden, the company supports IKEA co-workers with services related to salary, compensation and benefits, HR support, pensions and insurance, as well as systems and administration in learning, development and mobility. Its Finance Services team delivers accounting, treasury, customer and supplier invoicing, travel expense support, and expertise across multiple financial systems.
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