Reaching people where they are
IKEA Retail is our core business, with IKEA stores in
Every year, we welcome more than
A new IKEA
A rapidly changing world means rapidly changing needs. So, we are also changing. In fact, as part of the biggest transformation in IKEA history, we’re renewing our business model completely.
Every part of our business is being improved – from customer experience to how our company is structured. The aim is to become more convenient and more affordable for our customers, and more sustainable for our planet.
To guide us, we have our Retail Direction: 10 jobs in three years, where we’ve listed the most important jobs we need to do to create a new IKEA:
IKEA Retail in numbers:
378IKEA stores in 30countries 706million IKEA store visits per year 3.6billion visits online
- 19 fulfilment units to support our delivery services
- 11 IKEA planning studios
- 30 Distribution Centres
- 51 Customer Distribution Centres
In FY19, we had ecommerce in all 30 countries, and ecommerce sales grew by 46%