FAQs & Support

Important documents for you as an Ingka supplier FAQs & Support

What do you need help with?

Catalogue Enablement

Here you find instructions on how to add static and punchout catalogues to SAP Ariba.

Frequently Asked Questions (FAQs)

Here, you'll find answers to common questions and detailed support information.

Support Contacts

If you need further assistance, please contact our support teams.

Frequently Asked Questions (FAQs)

Access

How do I setup an SAP Business Network account?
- In the "Walk-Up Registration" recording, you will be guided through the necessary steps.
How do I connect with Ingka through the SAP Business Network and accept a Trading Relationship Request (TRR)?
- Have a look at the video "Connect with your customer - (standard TRR invite)" explaining the steps to accept a TRR.
I need help to login to my SAP Business Network account.
- Have a look at the information listed here: Can't log in? Let us help you!

Maintenance

How do I receive and manage Purchase Orders (POs)?
- Find best practice for effective Purchase Order management here: Purchase Order Management
  
  Still have questions? Check out the SAP Help Center
The PO was sent to the wrong AN Account, how do I correct it?
- Check out the: SAP Help Center
  
  Still have questions? Then contact the Procurement Support team
How do I change the Purchase Order (PO) receiving address?
- Check out the: SAP Help Center
  
  Still have questions? Then contact the Procurement Support team
We have several Business Network accounts (created by mistake) but only need one, how to correct?
- Check internally which accounts are active and in use. The account can only be expired by the Account Administrator. For more assistance, contact SAP Customer Support, go herefor instructions.
How do I create an order confirmation?
- Find out more about Purchase Order Management here. On the page, you will find a link to a "Create an Order Confirmation" video.
  
  It is not mandatory to create an order confirmation, but we do appreciate if you confirm the order so that we can stay updated on the latest order status.
How do I change the Administrator user in my SAP Business Network supplier account?
- Go to this page to find instructions.
How do I downgrade my SAP Business Network Enterprise account to a Standard account?
- Check out the instructions here You can also watch this video

Invoicing

How do I create an invoice in SAP Business Network?
- Have a look at the recordings: "Create an Invoice" or "Create a Service Invoice"
  
  On this page: Invoice requirements, you also find the Ingka invoice requirements.
What is the status of my invoice?
- Have a look at the video "Invoice status"
  
  Still have questions? Contact the Finance Support
How do I change bank account or remittance address?
- If you are on the SAP Business Network, follow the instructions here
  
  If you are not on the SAP Business Network or need support, then contact the Finance Support

Other

Do you have any other questions?
- On this page you find more information regarding SAP Ariba and SAP Business Network
  
  If you have any other questions, please refer to the resources listed below:
  - More FAQs related to SAP Business Network - Frequently Asked Supplier Questions
  - Contact SAP Business Network Customer Support for questions or issues related to SAP Business Network.
  - Contact Ingka Finance support for questions related to Invoice Status, Invoice Dispute, Remittance Advice, Payment reminders.
  - Contact Ingka Procurement support for questions related to Purchase Orders, change of your company address, or your PO receiving email address.

Support Contacts

SAP Business Network Customer Support

Reach out to SAP Business Network Customer Support for any questions or issues related to SAP Business Network.

Ingka Finance support
Select a relevant country below for any of these cases:

Invoice Status
Invoice Dispute
Remittance Advice
Payment reminders

Ingka Procurement support
Select a relevant country below for any of these cases:

Questions related to SAP Business Network Purchase Orders
Change of your company address
Change of your PO receiving e-mail address

Austria
- - Finance support: [email protected]
  - Procurement support: [email protected]
Belgium
- - Finance support: [email protected]
  - Procurement support: [email protected]
Canada
- - Finance support: [email protected]
  - Procurement support: [email protected]
China
- - Finance support: [email protected]
  - Procurement support: [email protected]
Czech Republic
- - Finance support: [email protected]
  - Procurement support: [email protected]
Denmark
- - Finance support: [email protected]
  - Procurement support: [email protected]
Finland
- - Finance support: [email protected]
  - Procurement support: [email protected]
France
- - Finance support: [email protected]
  - Procurement support: [email protected]
Germany
- - Finance support: [email protected]
  - Procurement support: [email protected]
Hungary
- - Finance support: [email protected]
  - Procurement support: [email protected]
Ireland
- - Finance support: [email protected]
  - Procurement support: [email protected]
Italy
- - Finance support: [email protected]
  - Procurement support: [email protected]
Japan
- - Finance support: [email protected]
  - Procurement support: [email protected]
The Netherlands
- - Finance support: [email protected]
  - Procurement support: [email protected]
Norway
- - Finance support: [email protected]
  - Procurement support: [email protected]
Poland
- - Finance support: [email protected]
  - Procurement support: [email protected]
Portugal
- - Finance support: [email protected]
  - Procurement support: [email protected]
Slovakia
- - Finance support: [email protected]
  - Procurement support: [email protected]
South Korea
- - Finance support: [email protected]
  - Procurement support: [email protected]
Spain
- - Finance support: [email protected]
  - Procurement support: [email protected]
Sweden
- - Finance support: [email protected]
  - Procurement support: [email protected]
Switzerland
- - Finance support: [email protected]
  - Procurement support: [email protected]
United Kingdom
- - Finance support: [email protected]
  - Procurement support: [email protected]
United States
- - Finance support: [email protected]
  - Procurement support: [email protected]

FAQs & Support

What do you need help with?

Frequently Asked Questions (FAQs)

Access

Maintenance

Invoicing

Other

Support Contacts

Related links

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