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The world is changing fast.
So are we.

In the three decades since we were founded, we have brought the IKEA Brand to 30 countries and millions of homes. We’re on a transformation journey, and we’re determined to lead home furnishing retail into the future – meeting even more people with affordable, well-designed and sustainable home furnishing solutions for a better life at home. It inspires us even more today than ever before.

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Closer to our customers

million
visits to the IKEA store app
EUR 36.7 billion
total IKEA Retail sales
(EUR 34.8 billion in FY18)
2.6 billion
online visits
374 stores
in 30 countries
839 million
IKEA store visits
46%
increase in online sales
141 million
IKEA Family members

Explore how we brought IKEA to the many people during FY19

To reach new customers and bring IKEA closer to where people live, work and socialise, we’re expanding fast in several big cities. Complementing our blue box IKEA stores, we’re adding a variety of new IKEA formats, such as IKEA Shops and IKEA Planning studios.

Ingka Map

IKEA Store, France

Paris, La Madeleine

IKEA Store, Russia

Moscow, IKEA Khodynskoe Pole (Aviapark mall)

IKEA Planning studio, USA

New York, Upper East Manhattan

IKEA Planning studio, Denmark

Copenhagen, Vesterbro

IKEA Planning studio, United Kingdom

London, Bromley

IKEA Store, China

Xuzhou, Jiangsu

IKEA Store, USA

San Antonio, Live Oak

IKEA Store, USA

Virginia Beach, Norfolk

IKEA Store, Romania

Bucharest, Pallady

IKEA Shop, Poland

Warsaw, Blue City

IKEA Store, China

Tianjin 2, Zhongbei

IKEA Store, China

Zhengzhou

IKEA Planning studio, Russia

Moscow, Botanical Garden

IKEA Planning studio, United Kingdom

London, Tottenham Court Road

IKEA Planning studio, Russia

Moscow, Afimall

IKEA Planning studio, Russia

St. Petersburg, Leto

We understand that the role people want us to play in their lives is changing. We’re transforming our retail network so customers can meet IKEA wherever, whenever and however they want to.

We understand that the role people want us to play in their lives is changing. We’re transforming our retail network so customers can meet IKEA wherever, whenever and however they want to.

Woman placing an order through the IKEA app from home.

Investing in innovative companies like Taskrabbit and Traemand helps us speed up and evolve our total offer of on-demand services.

Investing in innovative companies like Taskrabbit and Traemand helps us speed up and evolve our total offer of on-demand services.

People assembling a chair.
Portrait of Juvencio Maeztu, CFO & Deputy CEO, Ingka Group.

»In FY19, we accelerated our venture investments in innovative companies that can help us move quicker and speed up our business transformation in strategic areas like retail services, logistics, digital and circularity.«

Juvencio Maeztu,
CFO & Deputy CEO, Ingka Group

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People and planet positive

wind turbines and 2 solar farms in 14 countries
920,000
solar panels on the roofs of our stores and warehouses
210,000
hectares of responsibly managed forests
32
social entrepreneurs and social businesses in 16 countries
93%
We generated renewable energy equivalent to 93% of the energy used in our operations

Our overall ambition is to become people and planet positive, and to inspire and enable the many people to live a better life within the limits of the planet by 2030.

In FY19 we produced renewable energy equivalent to 93% of the energy we use in our operations and in 2020 we are on track to exceed our goal to reach 100%.

Wind turbines at sea.

We successfully gave 47 million recovered products a second life. 38 million products were resold through the As-Is area, and more than 9 million products were repacked and sold.

We successfully gave 47 million recovered products a second life. 38 million products were resold through the As-Is area, and more than 9 million products were repacked and sold.

Woman giving her BEKVÄM step stool a fresh coat of paint.

A year ahead of target, all IKEA home deliveries in Shanghai are made by electric vehicle. We’re on track to reach 100% electric or emission-free home deliveries by end of 2020 in New York, Los Angeles, Paris and Amsterdam – and in all our markets by 2025.

A year ahead of target, all IKEA home deliveries in Shanghai are made by electric vehicle. We’re on track to reach 100% emission-free home deliveries by end of 2020 in New York, Los Angeles, Paris and Amsterdam – and in all our markets by 2025.

Electric vehicle in Shanghai – ready for an IKEA home delivery.

Our home solar business grew by 29% last year, and together our solar customers generated 60% more clean energy than the year before. So far we’ve rolled out the offer in 7 countries and we aim to reach all 30 Ingka Group countries with home solar and other clean energy solutions by 2025.

Our home solar business grew by 29% last year, and together our solar customers generated 60% more clean energy than the year before. So far we’ve rolled out the offer in 7 countries and we aim to reach all 30 Ingka Group countries with home solar and other clean energy solutions by 2025.

Villa with solar panels.
Portrait of Pia Heidenmark Cook, Chief Sustainability Officer, Ingka Group.

»We want to make sustainable and healthy living attractive, easy and affordable for the many people. I’m very excited and motivated by the opportunity to contribute towards a movement in sustainable living.«

Pia Heidenmark Cook,
Chief Sustainability Officer, Ingka Group

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Our people

gender balance in management-positions
countries
are supporting refugees, youth and other vulnerable groups
166,200
IKEA co-workers
32,571
co-workers recruited
81%
of co-workers believe Ingka Group is a great place to work. (72.4% average score for the benchmark group of companies)

We value our co-workers and customers, whatever their sexual orientation or gender identity. We want to speak up for LGBT+ rights and stand against discrimination. That’s why every 17 May, we celebrate IDAHOT, the International Day Against Homophobia, Biphobia, and Transphobia, through events in our stores and offices.

Co-workers in the store.

This year, at the suggestion of one of our co-workers, we made our support even more visible with the launch of the rainbow coloured KVANTING shopping bags. These limited-edition versions of the IKEA blue bag were sold in 21 countries with some of the profits going to LGBT+ organisations including the Human Rights campaign foundation.

Rainbow coloured KVANTING Shopping bag.

»Our goal: achieve gender balance in the leadership of all functions, locations, boards and committees by 2022«

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Where are we going

Going into FY20, we’ll keep investing in lower prices for our customers and in our stores. At the same time, we’ll continue to develop our advantages in home deliveries and take even bigger steps in digital. Above all, we’ll continue our efforts to become people and planet positive, making sustainable choices more attractive and affordable for as many people as possible. As the world keeps changing, our vision to create a better everyday life for the many people is more relevant than ever before.

Portrait of Jesper Brodin, CEO & President, Ingka Group.

Jesper Brodin,
CEO & President,
Ingka Group

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